Refund Policy
Refund means refund.
eSIM didn't install? Wrong country? Phone too old? Full refund within 30 days, zero questions.
30-day refund window
You can request a full refund within 30 days of purchase if less than 500 MB of data has been used.
Installation issues
If your eSIM did not install, activated in the wrong country, or your device is incompatible, contact [email protected] and we will fix the issue or issue a full refund.
How to request a refund
Email [email protected] with your order number. Refunds are processed to the original payment method within 5–10 business days.